Terms and conditions


This agreement applies as between you, the User of this Web Site and Vet Nurse Online, Katherine Spear, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon the relevant Material being made available to you.

1.Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Licence” means the terms and conditions governing your use of Material purchased from this Web Site;
“Material” means Content that Vet Nurse Online makes available for purchase by Users subject to the terms of the appropriate Licence;
Vet Nurse Online means Vet Nurse Online, Katherine Spear, The Chase, Harlyn Bay, Padstow, PL28 8SB
Service means collectively any online facilities, tools, services or information that Vet Nurse Online makes available through the Web Site either now or in the future;
“Payment Information” means any details required for the purchase of Material from this Web Site.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, confirmation emails, receipts or similar that may be in hard copy or electronic form;
System means any online communications infrastructure that Vet Nurse Online makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Vet Nurse Online and acting in the course of their employment; and
“Web Site” means the website that you are currently using www.vetnurseonline.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Age Restrictions

2.1          Purchases may only be completed by persons over the age of 18 (or 21 in States where this is the legal age of majority) or by persons under that age with the supervision of an adult.

2.2          Certain Material available on the Web Site may be unsuitable for persons under the age of 18 (or 21 in States where this is the legal age of majority), as certain CPD will show detailed videos of veterinary surgery/animal treatment for example.

3. Intellectual Property

3.1          All Content included on the Web Site and on the Presentations included within it, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Vet Nurse Online our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

3.2          You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Vet Nurse Online

4.            Third Party Intellectual Property and Material

4.1          Material available on this Web Site is always accompanied by the details of its respective author and owner.  The Material is the property of the author and owner detailed.  Such ownership extends to any free previews of Material that may be available on this Web Site.

4.2          Under no circumstances are Material previews or any work containing them to be commercially exploited.

5. Links to Other Web Sites

This Web Site may contain links to other sites.  These sites are not under the control of Vet Nurse Online or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

6. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.vetnurseonline.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Katherine Spear  To find out more please contact us by email at info@vetnurseonline.co.uk or Vet Nurse Online, The Chase, Harlyn Bay, Padstow, PL28 8SB.

7. Use of Communications Facilities

7.1          When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:

7.1.1     You must not use obscene or vulgar language;

7.1.2     You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, homophobic, sexist or racist;

7.1.3     You must not submit Content that is intended to promote or incite violence;

7.1.4     The means by which you identify yourself must not violate these terms of use or any applicable laws;

7.1.5     You must not impersonate other people, particularly employees and representatives of Vet Nurse Online or our affiliates; and

7.2          You acknowledge that Vet Nurse Online reserves the right to monitor any and all communications made to us or using our System.

8. Accounts

8.1          In order to purchase Material on this Web Site and to use the educational facilities you are required to create an Account which will contain certain personal details and Payment Information.  By continuing to use this Web Site you represent and warrant that:

8.1.1     all information you submit is accurate and truthful;

8.1.2     you have permission to submit Payment Information where permission may be required; and

8.1.3     you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

8.2          It is recommended that you do not share your Account details, particularly your username and password.  Vet Nurse Online accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

8.3          If you have reason to believe that your Account details have been obtained by another without consent, you should contact Vet Nurse Online immediately to suspend your Account.  Please be aware that due to the instantaneous nature of Material delivery, pending or completed purchases cannot be cancelled.

8.4          When choosing your username you are required to adhere to the terms set out above in Clause 7.  Any failure to do so could result in the suspension and/or deletion of your Account.

9. Termination

9.1          Either Vet Nurse Online or you may terminate your Account.  If Vet Nurse Online terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

9.2          If Vet Nurse Online terminates your Account, you do not retain the right to use the Material purchased from us, but a refund may be considered appropriate depending on length of term of account.

9.3          If you terminate your Account, you do not retain the right to use the Material purchased from us.

10. Material, Pricing and Availability

10.1       Whilst every effort has been made to ensure that all graphical representations and / or descriptions of Material available from Vet Nurse Online correspond to the actual Material, Vet Nurse Online is not responsible for any reasonable variation from these descriptions.

10.2       Vet Nurse Online does not represent or warrant that such Material will be available.  Material may be temporarily unavailable due to problems with the Service, maintenance or similar.  Alternatively, Material that is no longer available may remain referenced on the Web Site for a short time before removal.

10.3       All pricing information on the Web Site is correct at the time of going online.  Vet Nurse Online reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated regularly.

11. Refunds Policy

Vet Nurse Online aims to always provide high quality Material that is fault free.  On occasion however, Material may contain faults.  Refunds are governed by these Terms and Conditions:

11.1       These Terms and Conditions cover only faults that impair the use of the Material.  This includes, but is not limited to, data corruption.

11.2       These Terms and Conditions do not cover use difficulties arising out of issues such as file incompatibility or minor mistakes in the Material itself such as spelling errors or graphical faults that do not result from data corruption.

11.3       If Material contains faults on download, or you are not happy with your purchase you should inform Vet Nurse Online immediately and must inform us within 24 hours of the download in order to receive a refund equal to the purchase price of the relevant Material.  Any notification received outside of this time period is at the exclusive discretion of Vet Nurse Online’s management.

11.4       If you change your mind and decide that you no longer require the Membership you have purchased, refunds will be considered at the exclusive discretion of Vet Nurse Online’s management.

11.5       In the event that the incorrect Material is downloaded due to an error on the part of Vet Nurse Online you should inform us immediately and must inform us within 24 hours of the download in order to receive a refund equal to the purchase price of the relevant Material.  Any notification received outside of this time period is at the exclusive discretion of Vet Nurse Online’s management.

11.6       Where any refund is issued, you are required to delete and / or destroy any copies of the Material, electronic or otherwise.  Any other works into which the Material has been integrated must have the Material removed from them or, where this is not possible, be deleted and / or destroyed themselves.  Failure to do so will result in you being in breach of the terms under which you purchased the Material.

11.7       If you wish to request a refund for any of the above reasons, please contact us at info@vetnurseonline.co.uk to make the appropriate arrangements.

12. Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

13. Disclaimers

13.1       Subject to the Terms and Conditions above, Vet Nurse Online makes no warranty or representation that the Web Site or the Material available for purchase will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

13.2       No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

13.3       No part of this Web Site or material contained within it or provided by it should be taken as instruction to be followed with no prior training. Vet Nurse Online is providing continuing education only, and it is expected that all members viewing the presentations provided have been previously trained in Veterinary Nursing and animal health. Thereby Under No Circumstances should anything viewed in the material provided by Vet Nurse Online supersede clinical judgement, and due caution should always be taken when treating animals or carrying out any tasks.  All legal requirements, such as the Veterinary Surgeons Act and the Animal Welfare Act must be adhered to, as must The Guide to Professional Conduct.  Further, due to the changing nature of Veterinary science and Veterinary Nursing due to research and development, continuing education is likely to change and presentational information viewed on Vet Nurse Online may be superseded in the future as new research develops.  Clinical judgement and due caution will always be required and responsibility remains entirely with the user.

13.4       No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

14. Changes to the Service and these Terms and Conditions

Vet Nurse Online reserves the right to change the Web Site, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes.  If Vet Nurse Online is required to make any changes to Terms and Conditions relating to sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

15. Availability of the Web Site

Vet Nurse Online accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

16. Limitation of Liability

16.1       To the maximum extent permitted by law, Vet Nurse Online accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

16.2       Whilst every effort is made to keep viruses and similar malicious software or code out of Content, Material, Systems and Services provided by Vet Nurse Online, accepts no liability for any damage done by such elements.  Users bear the responsibility of ensuring adequate virus protection for their own systems and are advised to make regular and frequent back-ups.

16.3       Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

17. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

18. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@vetnurseonline.co.uk  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

19. Law and Jurisdiction

These terms and conditions and the relationship between you and Vet Nurse Online shall be governed by and construed in accordance with the Law of England and Wales and Vet Nurse Online and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales


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