Overcoming Conflict through Effective Communication Techniques
Abstract
This lecture examines conflict in the workplace and how to overcome it.
Learning Outcomes
The lecture will help the learner:
- Identify the fundamental causes of conflict within a veterinary environment
- Understand what manifests conflict
- Develop skills to adopt a strategy to ensure that conflict situations and complaints are handled effectively.
Author
Victoria Field VN,IOC,IHHTP,CiPD Cert.TP
Notes
For Australian VNs:
The National Industry Advisory Group for Veterinary Nursing has allocated One CPD point to this continuing education activity (1 hour in total). To gain your NIAG approved Certificate please email directly on CPD completion (info@vetnurseonline.co.uk).
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